Are you concerned about a child?

If you are concerned that a child or young person is in an emergency situation you should contact the police urgently on 999.

If you are a member of the public with significant concerns about a child please contact the Cumbria Safeguarding Hub, phone 0333 240 1727 or complete a single contact form

If you are a professional please refer to the professional section of the website


What to do if you have a serious concern about a child or young person when the children’s services offices are closed?

(i.e Weekends, Bank Holidays, and between 5pm [4.30pm on Fridays] and 8am during the week).

If you believe them to be at risk of immediate danger call the Police 999 telephone number.

If you believe there is a safeguarding concern  which requires a social work response out of hours  call the Emergency Duty Team (EDT) on 0333 240 1727.

If the duty worker is already responding to a call there is a message facility allowing the caller to invite a call back by leaving their details and a brief summary of their concern.

During busy periods, calls will sometimes have to be prioritised according to needs and council thresholds.

The EDT is a small team of social workers who work shifts; this means that there are only one or two social workers on call to cover the entire county. We are therefore only able to respond to Emergency situations which cannot wait until the next working day. 

Early Help

Early Help is a way of working with children and young people. It involves listening to you and your child to find out your child’s needs, and what is working well in your child’s life. An action plan, agreed with you and your child, is also put in place to make sure your child gets the right sort of help. The Early Help Assessment is voluntary – you and your child can choose to be involved. 

How will an Early Help Assessment help my family?

  • The Early Help Assessment exists to help you support your child. It can lead to a quick solution or help to identify extra support if needed.

  • Early Help will ensure that everyone involved with your child – such as teachers and health visitors – works together to support your child.

  • Early Help will help your child receive the right support at an early stage before their needs increase which can be much more difficult to help you with. As The Early Help Assessment is a shared assessment, you and your child will not have to repeat the same story to different workers.

For more information please see our A Message for Parents and Carersthis external link will open in a new window leaflet or Early Help Contacts.

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